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Global Office Directory
Head Office
  1. Biman Bangladesh Airlines LTD.
  2. Head Office, "BALAKA", Kurmitola, Dhaka-1229, Bangladesh
  3. Telephone: ‘BALAKA’: +88-02-8901600, +88-02-8901730-44
  4. Admin Building, Terminal Building & Hanger Complex: +88-02-8901500-22, +88-02-8901640-54, Fax: +88-02-8901558
E-Mail
  1. For online ticketing: [email protected]
  2. For online ticket refund: [email protected]
  3. For customer query: [email protected]
  4. For customer feedback and complaints: [email protected]
  5. Job Opportunities: www.biman-airlines.com/about/Careers
Biman Call Center  – Biman Phone/ Mobile Ticket Purchase Service
  1. Open: Everyday 08:30 AM to 08:00 PM
  2. Mobile Phone: +88-01990997997
  3. Email: [email protected]
Motijheel Sales Centre
  1. Open: Everyday 10.00AM to 06:00PM
  2. BIMAN (Ground Floor), 100 Motijheel C/A, Dhaka-1000, Bangladesh
  3. Phone: PABX Operator Number: +88-02-223380151 
  4. Direct Number: +88-02-223389620, +88-02-223381244, +88-02-223389652, +88-02-223382020.
  5. Email: [email protected], [email protected]
  6. Manager, Counter: +88-02-223389610, Email: [email protected]
  7. Sales Promotion: +88-02-223357001, +88-02-223380633, +88-02-223382797,
  8. Email: [email protected], [email protected]
  9. Accounts: +88-02-223389516, Email: [email protected]
DHANMONDI OFFICE
  1. PLOT NO. 75/C, 75/D, ROAD NO. 5A, SATMASJID ROAD, DHANMONDI RESIDENTIAL AREA, DHAKA - 1209
  2. PHONE NO: 01777715620-621, +88-0244612128, +88-0244612129 
  3. E-MAIL: [email protected]
  4. OFFICE TIMING: 10 AM TO 06 PM ( FRIDAY & SATURDAY CLOSED)
FARMGATE OFFICE
  1. 81 KAZI NAZRUL ISLAM AVENUE, FARMGATE, TEJGAON, DHAKA-1215
  2. PHONE NO: 01777715625-626, +88-0258155051, +88-0258155052
  3. E-MAIL: [email protected]
  4. OFFICE TIMING: 10 AM TO 06 PM ( FRIDAY & SATURDAY CLOSED)
BIMAN HEAD OFFICE BALAKA GATE SALES OUTLET
  1. BIMAN BANGLADESH AIRLINES LTD.
  2. BALAKA BHABAN, KURMITOLA, DHAKA-1229.
  3. PHONE NO: 01777715630-631
  4. E-MAIL:[email protected]
  5. OFFICE TIMING: 10 AM TO 06 PM EVERY DAY
Online Ticket & Refund Helpdesk
  1. For Online Booking/Ticketing: +88-02-8901600 Ext: 2536, 2541, +88-02-8901794
  2. E-mail: [email protected], [email protected]
  3. For Online Ticket Refund: +88-02-41090845, +88-02-8901600 Ext. 2754, 2756, 2750, +88-02-8901302
  4. E-mail: [email protected], [email protected] 
  5. Web site: For Online Booking www.biman-airlines.com/
  6. For Online Refund www.biman-airlines.com/booking/refundrequest
Travel Agent Portal – TAP Support
  1. Phone: +88-02-8901794, +88-02-8901600 Ext: 2536, 2541
  2. E-mail: [email protected]
  3. Web site: For TAP Policy www.biman-airlines.com/agents
Biman Loyalty Club – FFP Support ( from 0900Hrs - 1700Hrs on Working Days)
  1. Biman Loyalty Club Call Center: +88-02 8901600, Ext: 2524, 2525
  2. Biman Loyalty Club Support Center: +88-02-8901600 Ext: 2516, 2517
  3. E-mail: [email protected]
  4. Web site: For Loyalty Policy https://www.biman-airlines.com/loyaltyclub 
Customer Feedback & Complaint
Focal Point Officer
  1. Deputy General Manager, Public Relations
  2. Biman Bangladesh Airlines Ltd.
  3. Head Office, Balaka, Kurmitola, Dhaka-1229, Bangladesh
  4. Office: +88-02-41090866
  5. PABX: +88-02-8901600 Extn: 2110
  6. Fax: +88-02-8901716
  7. E-mail: [email protected]
Ethics Committee
  1. Mr. Shakil Meraj
  2. General Manager, Biman Flight Catering Center (BFCC) & Focal Point
  3. Biman Ethics Committee
  4. Phone: +88-02-8901727
  5. E-mail: [email protected]
Biman Innovation Committee
  1. Ziauddin Ahmed
  2. Director (Administration) & Focal Point
  3. Biman Innovation Committee
  4. Phone: +88-02-41090868
  5. E-mail: [email protected]
Data Protection Officer
  1. A B M Nozmul Huda
  2. DGM Training, BATC
  3. Dhaka-12229,, Bangladesh
  4. Phone: +88-02-8901534
  5. Email: [email protected]
Biman Mobile App Support 
  1. Email: [email protected]
  2. Phone: +8801847275936