Head Office
  1. Biman Bangladesh Airlines LTD.
  2. Head Office, "BALAKA", Kurmitola, Dhaka-1229, Bangladesh
  3. Telephone: ‘BALAKA’: +88-02-8901600, +88-02-8901730-44
  4. Admin Building, Terminal Building & Hanger Complex: +88-02-8901500-22, +88-02-8901640-54, Fax: +88-02-8901558
E-Mail
  1. For online ticketing: [email protected]
  2. For online ticket refund: [email protected]
  3. For customer query: [email protected]
  4. For customer feedback and complaints: [email protected]
  5. Job Opportunities: www.biman-airlines.com/about/Careers
Biman Call Center - Biman Call Center – Biman Phone/Mobile Ticket Purchase Service
  1. Open: Everyday 010:00AM to 05:00PM (During Ramandan)
  2. Mobile Phone: +88-01777715613, +88-01777715614, +88-01777715615,
  3. Email: [email protected]
Motijheel Sales Centre
  1. Open: Everyday 08:00AM to 08:00PM
  2. BIMAN (Ground Floor), 100 Motijheel C/A, Dhaka-1000, Bangladesh
  3. Phone: PABX Number: +88-02-9560151 Ext: 145 (Domestic Counter), 136,138,158,157 (International Counter)
  4. Direct Number: +88-02-9559620, +88-02-9553220, +88-02-9552155, +88-02-9559652.
  5. Email: [email protected], [email protected]
  6. Manager, Counter: +88-02-9587009, Email: [email protected]
  7. Sales Promotion: +88-02-9587001, +88-02-9559871, +88-02-9552797,
  8. Email: [email protected], [email protected]
  9. Accounts: +88-02-9559516, Email: [email protected]
Banani Sales Centre
  1. Open: Sunday to Thursday 0900 AM to 1700PM (Closed on Friday, Saturday & other Govt. Holidays)
  2. Ahmed Tower, 7th Floor, (Level-8 South West Corner), 28 & 30 Kamal Ataturk Avenue, Banani, Dhaka-1213, Bangladesh
  3. Domestic and International Sales Counter: +88-02-9822263-64
  4. Accounts & Sales Promotion: +88-02-9822272
  5. Manager :- +88-02-9822260
  6. Email: [email protected], [email protected]
Ashkona Sales Center
  1. Open: Sunday to Thursday 0900 AM to 1700PM (Closed on Friday, Saturday & other Govt. Holidays)
  2. Hajj Camp Premises (Ground Floor), Opposite Hazrat Shahjalal Int’l Airport, Ashkona, Dhaka-1230, Bangladesh
  3. Phone: +88-02-7913725, +88-02-7913715, +88-02-8901500 Ext 4161/4162
  4. Email: [email protected]
Online Ticket & Refund Helpdesk
  1. For Online Booking/Ticketing: +88-02-8901600 Ext: 2536, 2541, +88-02-8901794
  2. Email: [email protected], [email protected]
  3. For Online Ticket Refund: +88-02-8901679, +88-02-8901600 Ext. 2754, 2756, 2750, +88-02-8901302
  4. Email: [email protected], [email protected]
  5. Web site: For Online Booking www.biman-airlines.com/
  6. For Online Refund www.biman-airlines.com/booking/refundrequest
Travel Agent Portal – TAP Support
  1. Phone: +88-02-8901794, +88-02-8901600 Ext: 2536, 2541
  2. Email: [email protected]
  3. Web site: For Online Booking www.biman-airlines.com/agents
Biman Loyalty Club – FFP Support
  1. Biman Loyalty Club Call Center: +88-01974624626, +88-09606624626
  2. Biman Loyalty Club Support Center: +88-02-8901600 Ext: 2516, 2517
  3. Email: [email protected]
  4. Web site: For Online Booking www.biman-airlines.com/loyaltyclub
Customer Feedback & Complaint
Focal Point Officer
  1. Deputy General Manager, Public Relations
  2. Biman Bangladesh Airlines Ltd.
  3. Head Office, Balaka, Kurmitola, Dhaka-1229, Bangladesh
  4. Office: +88-02-8901672
  5. PABX: +88-02-8901600 Extn: 2110
  6. Fax: +88-02-8901716
  7. E-mail: [email protected]
Ethics Committee
  1. Mr. Shakil Meraj
  2. General Manager (Transport Department) & Focal Point
  3. Biman Ethics Committee
  4. Phone: +88-02-8901532
  5. E-mail: [email protected]
Biman Innovation Committee
  1. Ziauddin Ahmed
  2. Director (Administration) & Focal Point
  3. Biman Innovation Committee
  4. Phone: +88-02-8901701
  5. E-mail: [email protected]
Data Protection Officer
  1. Biman Bangladesh Airlines Ltd.
  2. Address: Room No. 206, Balaka, Kurmitola,
  3. Dhaka-12229,, Bangladesh
  4. Phone: +88-02-8901600/Ext-2234
  5. Email: [email protected]
Biman Mobile App Support
  1. Email: [email protected]
  2. Phone: +8801847275936