Change/Refund Policy of International Tickets

If you buy your ticket from website, the relevant conditions will be printed on your ticket, otherwise you need to get detail information / conditions from your ticket issuing office at the time of ticket purchased / issuance. The conditions are subject to change at any time without prior notice.

Change/Refund Policy of Domestic Tickets
SECTOR CLASS POLICY
SITUATION CHANGE FEE PER LEG CANCELLATION/REFUND CHARGE PER TICKET
FOR ALL DOMESTIC SECTORS ECONOMY AND BUSINESS CLASS BEFORE 24 HRS OF FLT DEP BDT 1,000 BDT 1,000
WITHIN 24 HRS OF FLT DEP BDT 1,500 BDT 2,000
AFTER FLT DEP (NO SHOW) BDT 1,500 BDT 2,000
Notes:
  • 1. For Refund of totally unutilized tickets, charges will apply on pricing unit (Per ticket).
  • 2. In case the BASE FARE is lower than the Cancellation/Refund Charge, BASE FARE will be forfeited, only Tax amount will be refunded.
  • 3. Henceforth on the Domestic sector:
    • -For both Economy and Business Class tickets same policy will apply.
    • -The above Policy will also apply irrespective of all Fare Classes and RBDs.
  • 4. The revised Policy for Change Fee and Refund/Cancellation Charge will be applicable for ticket issued on or after 01APR2020 regardless of commencement of journey.