General
In order to comply with the requirements under the Accessible Canada Act (ACA) and the Accessible Transportation Planning and Reporting Regulations (ATPRR), Biman Bangladesh Airlines Ltd is committed to avert and eliminate barriers to ensure accessibility.
For better insight for preparing this accessibility plan necessary inputs are taken from different organizations such as National Foundation for Development of the Disabled Persons-Govt. of Bangladesh; Persons with Disabilities Rights and Protection Act 2015 - Govt. of Bangladesh; National Forum of Organizations Working with Disabled (NFOWD) - Govt. of Bangladesh and Centre for the Rehabilitation of the Paralyzed (CRP), Bangladesh. For strengthening the plan, persons having disabilities will be consulted; opinions will be taken from different category of people in order to pinpoint probable barriers and to find a way out to for possible solution.
Any queries regrading accessibility can be submitted to us through any of the following ways. We acknowledge both of anonymous or non-anonymous feedback :
Mailing Address:
Email: [email protected]
General Manager-Customer ServicesBalaka Bhaban, Biman Head Office
Kurmitola, Dhaka-1229, Bangladesh
Phone:
Bangladesh:
+880 1777715533 ( Station Manager-Airport Services, Biman) (24x7)
+880 1758566894 ( Manager-Ground Services, Biman) (Day Time Only)
Canada:
+1 437 425 2874 (Station Manager) (Day Time Only)
+1 416 546 2121 (Sales/Rservation) (Day Time Only)
Online Feedback Form
An online feedback form is also available to submit comments regarding accessibility. click here
Information and Communication Technologies (ICT)
Biman Bangladesh Airlines is dedicated to ensuring that our digital platforms and services are accessible to everyone, including individuals with disabilities. We are committed to providing a seamless and inclusive digital experience for all our customers.
Objectives:
- 1. To comply with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA success criteria.
- 2. To improve the accessibility and usability of the www.biman-airlines.com website.
| Action | Target Date |
|---|---|
| Identify and address accessibility barriers and issues, collaborate with experts and utilize accessibility tools and resources, review and update our digital assets, such as the website, mobile applications, and other online services, to enhance the usability of www.biman-airlines.com and ensure compliance with WCAG 2.0 Level AA success criteria. | Target date: September 2026 |
| Implement regular accessibility testing with people with disabilities to gather feedback and make user-centered improvements to ensure compliance with WCAG 2.0 Level AA. | Target date: September 2026 |
Communication, Other than ICT
Biman Bangladesh Airlines ensures that passengers with a certain range of disabilities are assisted by trained personnel to provide appropriate support, ensure safety, and handle various situations with sensitivity and professionalism.
| Action | Target Date |
|---|---|
| Biman will evaluate and explore ways to support disable passengers, regardless of their category of disability to provide a safe and comfortable travel experience. | December 2025 |
| Review personnel training program to include specific contents for addressing the needs of different types of disable customers. | June 2026 |
Procurement of goods, services and facilities
Biman Bangladesh Airlines will ensure accessibility issue is taken into consideration in its procurement process while evaluation of purchasing goods , services and facilities like wheel Chair, Ambu-lift, Ground Service Equipment, New Aircraft etc. and wherever possible, persons with disabilities will be consulted.
| Action | Target Date |
|---|---|
| Accessibility requirements will be included in Procurement Process. | June 2025 |
| Make list of probable suppliers who provides items comply with accessibility requirements. | June 2026 |
Design and delivery of programs and services
Services to passengers’ originates from booking a ticket till safe arrival at destination. Biman Bangladesh Airlines offers various facilitations to passengers throughout its journey ranging from providing a wheel chair, booking a stretcher, assisted with check-in, priority boarding and deplaning and carriage of service animals. In order to make the journey more satisfying, Biman will ensure training to employees, equipment available to provide the services, more interaction with organizations handles people with disabilities.
| Action | Target Date |
|---|---|
| An advisory committee including representations from disability bodies will be formed to strengthen the accessibility program. | June 2024 |
Transportation
A suitable & comfortable transportation will be ensured to the persons with disabilities. Biman will provide Wheel Chair Services, Ambulift, Ramp Coach Services etc., to the persons with disabilities on report at Airport and to/from terminal & aircraft. Biman Bangladesh Airlines will coordinate with its service providers and airport managing bodies to ensure accessible transportation.
Built environment
Biman Bangladesh Airlines is committed to focus on increasing accessibility by facilitating reduced mobility passengers with comfortable mobility aids, guidance, carrying onboard aisle chair, storing luggage in overhead compartments. Biman will explore scope to enhance built in facilities in consultation with airport authority.
Provisions of CTA accessibility-related regulations
Biman Bangladesh Airlines shall comply with Personnel Training for the Assistance of persons with Disabilities Regulations (SOR/94-42)
Consultations
To become compliant with the Accessibility Canada Act (ACA), Biman Bangladesh Airlines is committed to comply with the Accessibility related regulations and standards and also whenever required will get consultations with Chief Medical Officer of Biman Bangladesh Airlines Medical Centre and keep on communicating with disability rights organizations and consultations will also be carried out with people having disabilities. An internal working group is formed to materialize accessibility plan and also, planning is there to have consultation process through meetings and workshop with the relevant organizations, airport managing bodies, disable people and employees having disabilities. Feedback received through these processes will be incorporated in the policy matters of the company to implement the accessibility plan.
