Information and Communication Technologies (ICT)

Biman Bangladesh Airlines is dedicated to ensuring that our digital platforms and services are accessible to everyone, including individuals with disabilities. We are committed to providing a seamless and inclusive digital experience for all our customers.

Objectives:

  • 1. To comply with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA success criteria.
  • 2. To improve the accessibility and usability of the www.biman-airlines.com website.
Action Target Date
Identify and address accessibility barriers and issues, collaborate with experts and utilize accessibility tools and resources, review and update our digital assets, such as the website, mobile applications, and other online services, to enhance the usability of www.biman-airlines.com and ensure compliance with WCAG 2.0 Level AA success criteria. Target date: September 2026
Implement regular accessibility testing with people with disabilities to gather feedback and make user-centered improvements to ensure compliance with WCAG 2.0 Level AA. Target date: September 2026

Communication, Other than ICT

Biman Bangladesh Airlines ensures that passengers with a certain range of disabilities are assisted by trained personnel to provide appropriate support, ensure safety, and handle various situations with sensitivity and professionalism.

Action Target Date
Biman will evaluate and explore ways to support disable passengers, regardless of their category of disability to provide a safe and comfortable travel experience. December 2025
Review personnel training program to include specific contents for addressing the needs of different types of disable customers. June 2026

Procurement of goods, services and facilities

Biman Bangladesh Airlines will ensure accessibility issue is taken into consideration in its procurement process while evaluation of purchasing goods , services and facilities like wheel Chair, Ambu-lift, Ground Service Equipment, New Aircraft etc. and wherever possible, persons with disabilities will be consulted.

Action Target Date
Accessibility requirements will be included in Procurement Process. June 2025
Make list of probable suppliers who provides items comply with accessibility requirements. June 2026

Design and delivery of programs and services

Services to passengers’ originates from booking a ticket till safe arrival at destination. Biman Bangladesh Airlines offers various facilitations to passengers throughout its journey ranging from providing a wheel chair, booking a stretcher, assisted with check-in, priority boarding and deplaning and carriage of service animals. In order to make the journey more satisfying, Biman will ensure training to employees, equipment available to provide the services, more interaction with organizations handles people with disabilities.

Action Target Date
An advisory committee including representations from disability bodies will be formed to strengthen the accessibility program. June 2024

Transportation

A suitable & comfortable transportation will be ensured to the persons with disabilities. Biman will provide Wheel Chair Services, Ambulift, Ramp Coach Services etc., to the persons with disabilities on report at Airport and to/from terminal & aircraft. Biman Bangladesh Airlines will coordinate with its service providers and airport managing bodies to ensure accessible transportation.

Built environment

Biman Bangladesh Airlines is committed to focus on increasing accessibility by facilitating reduced mobility passengers with comfortable mobility aids, guidance, carrying onboard aisle chair, storing luggage in overhead compartments. Biman will explore scope to enhance built in facilities in consultation with airport authority.

Provisions of CTA accessibility-related regulations

Biman Bangladesh Airlines shall comply with Personnel Training for the Assistance of persons with Disabilities Regulations (SOR/94-42)

Consultations

To become compliant with the Accessibility Canada Act (ACA), Biman Bangladesh Airlines is committed to comply with the Accessibility related regulations and standards and also whenever required will get consultations with Chief Medical Officer of Biman Bangladesh Airlines Medical Centre and keep on communicating with disability rights organizations and consultations will also be carried out with people having disabilities. An internal working group is formed to materialize accessibility plan and also, planning is there to have consultation process through meetings and workshop with the relevant organizations, airport managing bodies, disable people and employees having disabilities. Feedback received through these processes will be incorporated in the policy matters of the company to implement the accessibility plan.