How can we help you?

Online: Visit the Biman website and use the flight search and booking option.

Offline:

1. Contact or visit a Biman Sales Counter, the Biman Call Centre, or an authorized travel agent.
2. A representative will search for a suitable flight and create the booking.
3. Complete payment using an accepted payment method.
4. Receive the issued ticket from the Biman representative or travel agent.

After an online ticket is issued, the reservation and ticket details are sent to the email address provided during booking. Keep a digital or printed copy available for your journey.

The online reservation system does not hold an unfinished booking for a separate ticketing time limit. Payment must be completed during the active booking session; otherwise, the session may expire.

A passenger may be treated as a no-show when they do not report to the Biman check-in counter within the specified reporting and check-in time for the booked flight.

No. Seat confirmation cannot be requested or guaranteed for a waitlisted segment.

Reconfirmation is normally not required after ticket issuance unless you intend to change your travel date. In exceptional situations, such as a cancelled flight or special operational arrangement, passengers may be advised to contact a Biman Sales Counter or Call Centre.

For ticket revalidation, please contact a Biman Sales Counter or the Biman Call Centre.

Please contact the nearest Biman Sales Office or Sales Counter with your passport, visa, ticket, and any other required travel documents. Staff will review the documents and process the message where applicable.

1. Open Manage Booking.
2. Enter the six-character airline PNR/booking reference and the passenger's last name.
3. Select Search, open the booking, and choose Exchange.
4. Select the required flight date and complete the applicable fare-difference or fee payment.

No. The Biman online booking system does not support changes to Interline tickets issued in conjunction with another airline.

To change an Interline ticket, please visit or contact your nearest Biman Bangladesh Airlines Sales Office or Sales Counter. Our staff will assist you with the ticket change in accordance with the applicable fare rules and airline agreements.

Yes, subject to the applicable fare rules, charges, and availability.

• Tickets issued by a Biman Sales Counter or Call Centre must be processed through a Biman Sales Counter or Call Centre.
• Tickets issued by a travel agent or online travel agent must normally be processed through the issuing agent.
• For an eligible online-ticket refund, submit a request through the online refund request form.

Passenger names should be entered exactly as shown on the passport or other accepted identity document. After reservation completion, a name may not be changeable or correctable. A ticket issued with an incorrect name may need to be cancelled or refunded, subject to charges, and a new ticket issued with the correct name.

Seat preferences may be changed after booking, subject to seat availability. For meal or other special-service requests, please contact Biman and allow sufficient time before departure.

For a ticket exchange, any applicable fare difference, taxes, service charges, and change fees are calculated under the ticket's fare rules. The amount will be displayed online where supported or advised by Biman staff.

For a partially used ticket, the applicable one-way fare for the travelled sector, relevant taxes, and refund charges may be deducted according to the fare rules.

Please review the Refund and Change Policy in the Terms and Conditions.

Available methods may include supported credit or debit cards, Visa, Mastercard, bKash, and Nagad. The options shown during checkout are the payment methods available for that booking.

Yes. A cardholder may purchase a ticket for another passenger. The cardholder may be required to complete the Credit/Debit Card Authorization Form, and the passenger should carry the required supporting documents. Please also review the Terms and Conditions.

Please read the Credit/Debit Card Payment Conditions.

Yes. Passengers with a transit time of 8 to 24 hours may be eligible for STPC (Stopover Paid by Carrier), subject to Biman Bangladesh Airlines' policy and the regulations and availability of the transit airport.

Eligibility is determined based on the applicable fare conditions and operational requirements. Passengers should confirm eligibility with Biman before travel because STPC is not automatically guaranteed by transit duration alone.

Emergency-exit-row seats are subject to safety eligibility requirements and may not be available for online selection. Airport staff may confirm or change the assignment after assessing the passenger's suitability under applicable safety rules.

Yes. These services may be requested when making the reservation and are subject to availability, advance-notice requirements, and any applicable conditions or charges.

Biman can provide assistance such as wheelchair support and escorting a passenger toward the departure gate, subject to advance request and airport availability. Please request the service during booking or contact the departure airport or a local Biman office before travel.

Please visit the Special Care section for detailed requirements, documents, age conditions, and service procedures for an unaccompanied minor.

Infant tickets are generally issued without a separate seat. Where permitted and required, a seat may be purchased for an infant, subject to seat availability, applicable fare, and safety requirements.

• Live animals are not carried on domestic flights within Bangladesh.
• For international travel, acceptance depends on the destination, transit points, aircraft restrictions, health and vaccination documents, and cargo requirements.
• For the United Kingdom, pets are not permitted as accompanied baggage and must be transported as cargo.

See the baggage information or contact Biman Cargo for route-specific requirements.

Under the currently published Biman guidance reflected on this page, pets are not accepted as accompanied cabin baggage and must be transported as cargo. Passengers travelling with a trained service animal should contact Biman in advance for the latest route-specific and regulatory requirements.

The animal must be placed in a secure, escape-proof container of appropriate size with adequate ventilation. The container should be made of durable, non-chewable material and comply with the applicable cargo and destination requirements.