Frequently Asked Questions

Ticketing

  • How to purchase ticket / book seats?
    • To Purchase a Ticket Online: Please visit here.
    • To Purchase a Ticket Offline please follow the steps below:
      Step-1: Contact/visit Biman Sales Counter or Biman Call Centre or Biman authorized Travel agent.
      Step-2: Biman or Travel Agent representative will search and book the flight.
      Step-3: Make payment for ticket by using your credit card or by mobile banking (bKash/Nagod).
      Step-4: Receive the purchased ticket from Biman or Travel Agent representative.
  • How to change my journey date online? New
    • To change journey date from online: Please click here.
    • Step-1: In home page www.biman-airlines.com click on "Modify Trip" option. Provide your "SIX Letter Airlines PNR/Booking Reference/Reservation Code" and "Last Name" mentioned in your ticket. Then click on "Search" button.
      Step-2: If you have provided the information of step-1 correctly a "Manage Your Booking Page" will appear. Then click on "EXCHANGE" button.
      Step-3: Select your required flight date and proceed.
    • For further info contact: [email protected]
  • After booking, how do I get my ticket?
    • After issuance of ticket online, reservation copy along with ticketing details will be forwarded to the email account provided at the time of making reservation. Please make a printout of the ticket copy to show at airport as a proof of journey.
  • How can I use my credit card to book a ticket for someone else?
    • Ticket can be purchased using one’s credit card for other person to travel with. In case of issuance this type of ticket, the card holder has to fill up the Credit Card Authorization Form and give a copy to the passenger to carry with to show at check-in point. For more info visit: terms and conditions
  • What is the time limit of my booking?
    • The present reservation system does not allow ticket time limit. Once the booking is in progress, confirmation of payment in different mode completes the whole ticketing process. Making delay in completing reservation process will end up with “Session expiry” mode.
  • When is a passenger considered No-show on a booking ?
    • If a passenger fails to report on-time to Biman Check-in counter within specified reporting time, the passenger will be considered as No-show for the flight, ticket issued for.
  • Can I request for seat confirmation on a waitlist segment?
    • Seat Confirmation in waitlist segment is not allowed.
  • Can I request for a special meal, wheelchair, or bassinet seat?
    • A request for special meal, wheelchair or bassinet can be done at the time of making reservation (subject to availability).
  • Who can occupy preferred seats located near emergency exit doors?
    • Emergency Exit seat rows seat selection is unavailable for online seat reservation due to flight safety issue.
  • Do I need to reconfirm bookings?
    • Once ticket is been issued “Reconfirmation” is not necessary until/ unless the passenger intends to change travel date. For some exceptional cases (i.e. VVIP Flight/ canceled flight) passengers are advised to contact Biman Sales Counters/ Call Center for reconfirmation of booking.
  • Can I revalidate my ticket?
    • For revalidation of issued ticket, please contact Biman Sales Counter or Call Center.
  • How can I process OK to board VISA messages?
    • Please contact nearest Biman Sales Counters with all travel documents (i.e. Passport, Visa Papers, ticket & necessary papers – if any) to process OK to Board message in reservation details.

Group Booking

Cancellation & Refunds

Payment

Children, Infants & Expectant Mothers

  • How does Biman help an Unaccompanied Minor (Child) at check-in?
    • Handling Facilities for Unaccompanied Minor (Child) is available both at arrivals and departures with prior request during reservation and fulfillment of traveling conditions.

      Contact For Hazrat Shahjalal International Airport, Dhaka.
      On Duty Station Manager (SM) (+88) 01777715533
      Passenger Controller +88028901548
      Station Manager of Domestic And Foreign Stations
  • Do I need to purchase a seat for an infant ?
    • Generally infant tickets are issued without seat and if necessary, infant tickets can be purchased with seat (subject to availability of seats with applicable fare) at the time of making reservation.
  • What are the instructions for air traveling Expectant Mothers should follow?
    • 1. Expectant mothers are not normally incapacitated passengers. Pregnant Females will be accepted for travel. From 26th to 32nd Week of pregnancy, they need to carry “Fit for Fly” Medical Certificate given from Registered Doctors.
    • 2. From 33rd weeks of pregnancy, Expectant Mothers shall not be allowed to travel.
    • 3. Medical Certificate shall remain valid within 72 hours of commencing of the flight.

Carriage of Animals

Disability & Assistance

  • What assistance does Biman provide for passengers with disability?
    • If passengers require any special assistance to their departure gates, we will be happy to escort you to the gate. Please contact your departure airport or a local Biman office during reconfirmation to check if check-in times materially differ from our suggested three hours. If passengers require Wheel Chair, the facilities are available on both arrivals and departures with prior request at the time of reservation which is subject to payment.

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