To Purchase a Ticket Offline please follow the steps below:
Step-1: Contact/visit Biman Sales Counter or Biman Call Centre or Biman authorized Travel agent.
Step-2: Biman or Travel Agent representative will search and book the flight.
Step-3: Make payment for ticket by using your credit card or by mobile banking (bKash/Nagod).
Step-4: Receive the purchased ticket from Biman or Travel Agent representative.
After issuance of ticket online, reservation copy along with ticketing details will be forwarded to the email account provided at the time of making reservation. Please make a printout of the ticket copy to show at airport as a proof of journey.
Ticket can be purchased using one’s credit card for other person to travel with. In case of issuance this type of ticket, the card holder has to fill up the Credit Card Authorization Form and give a copy to the passenger to carry with to show at check-in point. For more info visit: terms and conditions
The present reservation system does not allow ticket time limit. Once the booking is in progress, confirmation of payment in different mode completes the whole ticketing process. Making delay in completing reservation process will end up with “Session expiry” mode.
Once ticket is been issued “Reconfirmation” is not necessary until/ unless the passenger intends to change travel date. For some exceptional cases (i.e. VVIP Flight/ canceled flight) passengers are advised to contact Biman Sales Counters/ Call Center for reconfirmation of booking.
Please contact Biman Sales Counter with passenger list [please specify number of passenger, Adult, Child, Infant with correct name/ date of birth (for child & infant)], travel date-time, group size etc.
If some passenger wants to change travel date (subject to approved group fare policy - applicable date change fee/ revalidation charge has to be paid as per fare rule) he/ she has to contact nearest Biman Sales Counter/ Call Center.
After confirmation of ticket issuance, ticket can be changed or canceled. For date change, please contact Biman Sales Counter or Call Center. For online ( www.biman-airlines.com ), issued ticket refund, please submit refund request here. Please Note: for refund/ change -
a. Ticket issued from Biman Sales Counter, Call Center has to be processed from Biman Sales Counter/ Call Center
b. Ticket issued from Travel Agent/ Online Travel Agent, please contact with concern travel agent for exchange/ refund.
Please book flight as per name(s) written on Passport, NID. After completion of reservation, name cannot be changed, amended or corrected. Ticket issued with wrong name are advised to process cancel/ refund (charge applicable) and issue fresh ticket with correct name to avoid mishandle/ denied boarding at airport check-in point.
On flights within Bangladesh, live animals are not carried in any Aircraft.
On international flights for The U.K., pets are not permitted as accompanied baggage and must be sent as Cargo. Health and vaccination certificates must be in order for ultimate destination including en-route transit points. For more detail click here
If passengers require any special assistance to their departure gates, we will be happy to escort you to the gate. Please contact your departure airport or a local Biman office during reconfirmation to check if check-in times materially differ from our suggested three hours. If passengers require Wheel Chair, the facilities are available on both arrivals and departures with prior request at the time of reservation which is subject to payment.